SHOP POLICY
SHIPPING
At La Lovie, every item is thoughtfully handmade and carefully packaged with love. We strive to ship your order as quickly as possible while ensuring it arrives safely.
Processing Time
Orders are typically processed and shipped within 1–5 business days.
During collection launches, holidays, or periods of high order volume, processing times may extend to 7–14 business days. We appreciate your patience and support of our small handmade business.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Domestic Shipping (U.S.)
All U.S. orders are shipped via USPS or UPS.
- Flat-rate shipping: $8
- Free U.S. shipping on orders of $150 or more
All orders include tracking. Orders that qualify for free shipping also include complimentary shipping insurance at no additional cost for added peace of mind.
International Shipping
Due to rising international shipping costs, customs regulations, and unpredictable delivery times, we are not currently offering standard international shipping through our website.
If you are located outside the United States and would like to place an order, please contact us before purchasing. We are happy to provide a personalized shipping quote based on your location and the items you wish to purchase.
Please note that buyers are responsible for any customs duties, taxes, VAT, or import fees charged by their country.
Shipping Address
Please double-check your shipping address before placing your order.
Orders will be shipped to the address provided at checkout. If a package is returned because of an incorrect or incomplete address, we are happy to resend it once it has been returned to us. Additional shipping charges will apply.
Lost, Delayed & Damaged Packages
For insured shipments, we are happy to assist you with filing a claim if your package is lost or arrives damaged. Please save all packaging materials and contact us within 5 days of delivery with photos of the package and damaged item(s).
Once your order has been shipped, delivery is handled by the shipping carrier. While we cannot guarantee carrier delivery times or be responsible for delays caused by USPS, UPS, weather, customs, or other circumstances beyond our control, we will gladly assist you in locating your package or filing a carrier claim whenever possible.
If your package arrives damaged, please:
- Save all packaging materials.
- Take clear photos of the package and damaged item(s).
- Contact us within 5 days of delivery.
We'll do our best to help resolve the issue.
Shipping Upgrades
If you need expedited shipping, please contact us before placing your order. We'll do our best to accommodate your request whenever possible.
Orders that qualify for free U.S. shipping ($150+) include complimentary shipping insurance. If you would like to add shipping insurance to any other order, please contact us before purchasing.
Questions?
If you have any questions about shipping, delivery, or your order, please don't hesitate to contact us. We're always happy to help
When you receive your shipment, examine the item(s) thoroughly! If you receive a dented box or open a package to discover broken merchandise, take pictures to document the condition of the delivery when it arrived. With supporting documentation, we may able to help you file a claim with the shipping company.
RETURN POLICY
la Lovies default shipper is USPS. Upon receipt of your order, please check the contents and the condition of the package. We will issue refunds in the event of a damaged package or a shipment that does not conform to the order. If you receive a damaged package or incorrect order, you must contact la Lovie by email within a maximum of 3 days. We will ask you to email us documentation of the damage or defect.
Returns must be pre-authorized by email prior to sending merchandise back. Items must be returned in appropriate packaging (original packaging if not damaged) using a trackable or insured shipping method, as we are not responsible for any items lost in transit. When you return the shipment, you must email us the tracking number.
Once your return arrives at la Lovie, you will be refunded for your purchase in the original form of payment, excluding the original shipping costs. All shipping charges are non-refundable. If you received free shipping on your order, the return shipping fee will be deducted from your refund.
Refunds will be processed within 5 days after we receive the return merchandise; you will be notified via email (the email address listed on your account) once this transaction has taken place. By purchasing from la Lovie, you agree to la Lovie’s shop return/refund/shipping policies.
REFUND POLICY
ALL ORDERS are final — we cannot accept returns, exchanges, or cancellations once an order has been confirmed. la Lovie will issue refunds only if the product sent is not the one ordered or is defective.
If your order is damaged during shipment, please take photos to document the damage, and save all of the packaging until USPS is able to conduct an evaluation. If the package arrives damaged, contact us within 3 days of delivery so we are able to file a claim on your behalf.
Please send all shop policy/ shipping questions/concerns : hello@lalovie.com